Shipping, Returns & Refund Policy

Last updated: 22 August 2026

At Abide in Him Journals, we carefully prepare and package every order so your journal arrives safely and ready to become part of your story.

This policy explains our shipping, returns, exchanges and refund processes.

1. Shipping

We currently ship within Australia only.

Our standard shipping rate is $16.00 AUD per order.

Shipping costs are displayed at checkout before you complete your purchase. We do not currently offer free shipping.

2. Processing Times

Orders are generally processed and prepared for dispatch within 1–3 business days.

Personalised journals may require additional preparation time. Where additional time is required, this will be communicated on the relevant product page or after your order has been placed.

During busy periods, holidays or promotional periods, processing times may occasionally be longer.

3. Delivery Times

Orders are shipped from Western Australia. Once your order has been dispatched, standard delivery to metro areas is estimated at 3-7 business days. If shipping to the Eastern States please allow 10 business days.

Please note that delivery time frames are estimates and may vary depending on your location, shipping provider, public holidays and other circumstances outside our reasonable control.

Orders being delivered to regional or remote areas may take longer than the estimated metro delivery time frame.

The estimated delivery period begins once your order has been dispatched, not when your order is placed.

4. Tracking

Where tracking is available, tracking information will be provided once your order has been dispatched.

Please ensure that your delivery address is correct and complete before placing your order.

If an incorrect or incomplete address is provided and the order needs to be redirected or re-sent, additional postage costs may apply.

5. Delayed, Lost or Missing Orders

If your order has not arrived within the expected delivery time frame, please contact us at info@abideinhimjournals.com

We will do our best to assist you and, where appropriate, contact the shipping provider to investigate the delivery.

If an order is confirmed as lost, we will work with you to determine an appropriate resolution.

6. Damaged Orders

We carefully package our journals before dispatch.

If your order arrives damaged, please contact us as soon as reasonably possible and provide:

·         Your order number

·         A description of the damage

·         Clear photographs of the product

·         Photographs of the packaging, where relevant

Please keep the original packaging until the matter has been resolved.

We will assess the issue and provide an appropriate remedy.

7. Change-of-Mind Returns

We do not accept returns or exchanges for change of mind.

This includes situations where you:

·         Decide you no longer want the product

·         Change your mind about your purchase

·         Select the wrong product

·         Decide you would prefer a different colour or style

·         Find the product cheaper elsewhere

However, this policy does not affect your rights under the Australian Consumer Law.

If a product is faulty, damaged, significantly different from its description, or otherwise fails to meet a consumer guarantee, you may be entitled to a repair, replacement or refund.

8. Personalised Journals

We offer personalised journals that are made specifically according to the details provided by the customer.

Please carefully check all names, dates, wording and other personalisation details before completing your purchase.

Because personalised journals are made specifically for you, they cannot be returned or exchanged simply because you have changed your mind or provided incorrect personalisation details.

9. Natural Leather Variations

Our journals are made from genuine natural leather.

Each hide has its own unique markings, grain, texture, grooves, colour variations and other natural characteristics. These variations are a natural feature of genuine leather and mean that every journal is unique.

Over time, the leather will naturally develop a rich patina and may change in colour and appearance through use and handling.

These natural characteristics are part of the beauty and individuality of the leather and are not considered faults or defects where they are consistent with the natural characteristics of the material.

For this reason, your journal may not look exactly like the product photographs shown on our website.

10. Faulty, Damaged or Incorrect Products

If you believe your product is faulty, damaged, incorrect or does not meet the description provided, please contact us at info@abideinhimjournals.com.

Please include your order number and photographs where appropriate so that we can assess the issue.

Depending on the circumstances, you may be entitled to a repair, replacement or refund.

Where a product has a major failure, We may give you the right to choose between a refund and replacement.

11. Refunds

We do not provide refunds for change-of-mind purchases.

Where a refund is required, the refund will generally be issued to the original payment method used to place the order.

Refund processing times may vary depending on your payment provider or financial institution.

12. Return Shipping for Faulty Products

If a product is confirmed to have a problem covered by Australian Consumer Law, we will meet our obligations regarding reasonable return costs.

For a faulty product that can reasonably be returned by post, you may initially need to return the product to us. Where the product is confirmed to have a problem, we will reimburse reasonable return postage costs as required by law.

13. Australian Consumer Law

Nothing in this policy excludes, restricts or modifies any rights or remedies you may have under the Australian Consumer Law or any other applicable law that cannot legally be excluded.

Our products come with consumer guarantees that cannot be excluded under Australian Consumer Law.

These guarantees include that products must be of acceptable quality, match their description, and be fit for any purpose that you have made known to us.

If a product has a problem, your available remedy will depend on the nature and seriousness of the problem.

Our no change-of-mind returns policy does not limit these legal rights.

14. How to Request a Return, Refund or Remedy

If you believe you have received a faulty, damaged or incorrect product, please contact:

Abide in Him Journals
Email:info@abideinhimjournals.com

Please include:

·         Your full name

·         Order number

·         Product purchased

·         Description of the issue

·         Photographs of the product and packaging, where relevant

We will review your request and respond as soon as reasonably practicable.

15. Contact Us

If you have any questions about shipping, returns or refunds, please contact us:

Abide in Him Journals
Email:info@abideinhimjournals.com
Website:abideinhimjournals.com

Terms & Conditions

Last updated: 22 August 2026

Welcome to Abide in Him Journals. By accessing our website or purchasing our products, you agree to these Terms & Conditions. Please read them carefully before placing an order.

These Terms & Conditions apply to all purchases made through our website.

1. About Us

Abide in Him Journals is an Australian business providing handmade and carefully crafted journals and related products.

Throughout these Terms & Conditions, "we", "us", "our" and "Abide in Him Journals" refer to our business.

"you" and "your" refer to the person using our website or purchasing our products.

2. Our Products

We make every effort to ensure that our product descriptions, photographs, colours, dimensions and other information are as accurate as possible.

However, photographs may vary slightly from the actual product depending on your screen, lighting and other factors.

Natural Leather

Our journals are made using natural leather. Each piece of leather has its own unique character, including variations in colour, grain, texture, markings, grooves and other natural characteristics.

These variations are a natural feature of genuine leather and are not considered faults or defects.

No two journals will be exactly alike. Over time, the leather will naturally develop a patina and may change in colour and appearance through use, handling and exposure to light.

By purchasing a leather journal from us, you acknowledge and appreciate that these natural variations are part of what makes each journal unique.

3. Product Availability

We aim to keep our website and product availability information accurate and up to date.

Occasionally, a product may become unavailable after an order has been placed. If this happens, we will contact you as soon as reasonably possible and provide an appropriate solution, which may include offering an alternative product or providing a refund.

4. Prices

All prices displayed on our website are in Australian dollars (AUD) unless otherwise stated.

We reserve the right to change our prices at any time. Any price change will not affect an order that has already been accepted and paid for.

While we take care to ensure that all pricing information is accurate, an error may occasionally occur. If we discover a significant pricing error before an order has been fulfilled, we may contact you to discuss the error and available options.

5. Orders

When you place an order through our website, you are making an offer to purchase the selected products.

An order is not considered accepted until we have received your payment and confirmed your order.

We reserve the right to refuse or cancel an order where reasonably necessary, including where:

·         A product is unavailable

·         There has been an obvious pricing or product description error

·         We suspect fraudulent or unauthorised activity

·         We are unable to fulfil the order for reasons beyond our reasonable control

If we cancel an order after payment has been received, we will provide a refund for the amount paid for the cancelled order.

6. Payments

We accept payments through third-party payment providers, including Stripe and PayPal.

Payment information is processed securely by the relevant payment provider. We do not generally have access to or store your full payment card details.

By placing an order, you confirm that you are authorised to use the payment method provided.

7. Shipping & Delivery

We will make reasonable efforts to dispatch orders within the processing timeframe stated on the relevant product or at checkout.

Delivery times are estimates and may vary depending on your location, shipping provider, public holidays, customs, weather, or other circumstances outside our control.

Once your order has been handed to the shipping provider, delivery is outside our direct control. If your order is delayed, lost or damaged during delivery, please contact us so that we can assist you in resolving the issue with the relevant delivery provider.

For further information, please refer to our Shipping & Returns Policy.

8. Returns, Refunds & Exchanges

We want you to be happy with your purchase.

If you receive a product that is faulty, damaged, incorrect, or does not meet your rights under Australian Consumer Law, please contact us as soon as reasonably possible.

Where appropriate, we may offer a repair, replacement, refund or other remedy in accordance with your legal rights.

If we offer change-of-mind returns or exchanges, the conditions for these will be set out in our Shipping & Returns Policy.

Natural variations in leather, including differences in grain, colour, markings, grooves and texture, are not considered faults or defects where they are consistent with the natural characteristics of the leather.

9. Australian Consumer Law

Nothing in these Terms & Conditions is intended to exclude, restrict or modify any rights or remedies you may have under the Australian Consumer Law or any other applicable law that cannot legally be excluded.

Our products come with consumer guarantees that cannot be excluded under Australian Consumer Law.

Where a product does not meet a consumer guarantee, you may be entitled to a remedy such as a repair, replacement or refund, depending on the circumstances.

10. Personalised or Custom Products

If we offer personalised or custom-made products, please carefully check the information you provide before submitting your order.

You are responsible for ensuring that names, dates, wording and other personalisation details are correct.

Because personalised products are made specifically for you, change-of-mind returns or exchanges may not be available for personalised products, except where required by Australian Consumer Law.

11. Website Content

All content on this website, including photographs, product images, logos, branding, product descriptions, written content, graphics and other materials, belongs to or is used by Abide in Him Journals unless otherwise stated.

You may not reproduce, copy, modify, distribute, sell or commercially use our content without our prior written permission.

12. Website Use

You agree to use our website only for lawful purposes.

You must not use our website in a way that could damage, disable, overburden or interfere with the operation of the website or attempt to gain unauthorised access to any part of the website or its systems.

13. Third-Party Services

Our website may rely on third-party services, including Squarespace, Stripe, PayPal, shipping providers, social media platforms and other service providers.

These services may have their own terms, conditions and privacy policies. We are not responsible for the policies or practices of third-party services outside our reasonable control.

14. Links to Other Websites

Our website may contain links to third-party websites, including Facebook, Instagram and other websites.

These links are provided for convenience. We are not responsible for the content, security or privacy practices of third-party websites.

15. Limitation of Liability

To the maximum extent permitted by law, we are not responsible for losses arising from circumstances outside our reasonable control, including delays or failures caused by third-party service providers, shipping providers, internet services, natural disasters or other unforeseen events.

Nothing in these Terms & Conditions limits or excludes any liability or consumer rights that cannot legally be limited or excluded under Australian law.

16. Events Outside Our Control

We will not be responsible for delays or failure to fulfil our obligations where this is caused by circumstances reasonably outside our control.

This may include natural disasters, severe weather, fire, flood, strikes, government restrictions, interruptions to shipping services, internet or technology failures, or other unforeseen events.

We will make reasonable efforts to communicate with you and minimise the impact of any such event.

17. Privacy

Your privacy is important to us.

Information collected through our website and during the ordering process is handled in accordance with our Privacy Policy.

By using our website, you acknowledge that you have had the opportunity to review our Privacy Policy.

18. Changes to These Terms

We may update these Terms & Conditions from time to time to reflect changes to our business, products, services or legal requirements.

The latest version will always be published on this page, together with the date it was last updated.

Your purchase will be governed by the Terms & Conditions that apply at the time your order is placed.

19. Governing Law

These Terms & Conditions are governed by the laws of Western Australia and the applicable laws of Australia.

Any disputes will be dealt with in accordance with applicable Australian law.

20. Contact Us

If you have any questions about these Terms & Conditions, your order, or our products, please contact us:

Abide in Him Journals
Email: info@abideinhimjournals.com
Website: abideinhimjournals.com

We are happy to assist with any questions or concerns regarding your purchase.

Privacy Policy

Last updated: 22 August 2026

At Abide in Him Journals, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and protect your information when you visit our website, purchase our products, contact us, or interact with us through social media.

1. Information We Collect

When you visit our website, place an order, contact us, or sign up for updates, we may collect information such as:

·         Your name

·         Email address

·         Phone number

·         Billing and delivery address

·         Payment and transaction information

·         Information relating to your orders and purchases

·         Information you provide when contacting us

·         Website usage information, including information collected through cookies and similar technologies

·         Information relating to your interactions with our website, including products viewed, added to cart or purchased

We only collect personal information that is reasonably necessary for us to operate our business, provide our products and services, process orders and communicate with our customers.

2. How We Use Your Information

We may use your personal information to:

·         Process and fulfil your orders

·         Arrange delivery of your purchases

·         Process payments

·         Communicate with you about your orders

·         Respond to enquiries and customer service requests

·         Improve our website, products and services

·         Understand how customers use our website

·         Promote our products and business through social media and online advertising

·         Send marketing communications where you have chosen to receive them

·         Prevent fraudulent or unauthorised transactions

·         Meet our legal and regulatory obligations

We will not use your personal information for purposes unrelated to our business without your consent, unless we are legally permitted or required to do so.

3. Squarespace

Our website is operated using Squarespace. Squarespace provides the website, ecommerce and hosting services that allow us to display our products, process orders and operate our online store.

Squarespace may collect certain information through cookies and similar technologies, including information about your device, browser, IP address, pages visited and interactions with our website.

For more information about how Squarespace handles personal information and cookies, please refer to Squarespace's own privacy policy.

4. Payments

We use third-party payment providers, including Stripe and PayPal, to process payments made through our website.

When you make a purchase, information necessary to process your payment may be provided to the relevant payment provider. We do not generally have access to or store your full payment card details.

Stripe and PayPal handle your information in accordance with their own privacy policies and security practices.

5. Cookies and Website Technologies

Our website uses cookies and similar technologies to help the website function properly, remember preferences, process purchases and understand how visitors use our website.

Some cookies may be placed by third-party services that we use to operate, promote or improve our business.

You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website.

6. Facebook, Instagram and Meta Pixel

We may use Facebook and Instagram, operated by Meta Platforms, Inc., to promote our products and communicate with customers.

We may also use Meta Pixel on our website. Meta Pixel is a technology that helps us understand how visitors interact with our website and measure the effectiveness of our advertising.

Where enabled, Meta Pixel may collect information such as:

·         Pages and products you view

·         Actions you take on our website

·         Products added to your shopping cart

·         Purchases made through our website

·         Information about your device and browser

·         Certain information about your interactions with our advertisements

This information may be used by us and Meta to measure advertising performance, understand customer behaviour and provide more relevant advertising.

Meta may process information collected through these technologies in accordance with its own privacy policies and terms.

You can learn more about how Meta collects and uses information through Meta's privacy resources and advertising settings.

7. Sharing Your Information

We may share personal information with trusted third parties where reasonably necessary to operate our business. These may include:

·         Squarespace

·         Stripe

·         PayPal

·         Shipping and delivery providers

·         Meta Platforms and related Facebook and Instagram services

·         Website, analytics and technology providers

·         Marketing and advertising providers

·         Professional advisers where necessary

·         Government authorities or other organisations where required by law

We do not sell your personal information.

8. Overseas Disclosure

Some of the service providers we use to operate our website, process payments, provide delivery services, or support our marketing and advertising may be located outside Australia or may store or process information overseas.

Where personal information is disclosed overseas, we take reasonable steps to ensure that it is handled appropriately and securely.

9. Protecting Your Information

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification or disclosure.

However, no method of storing or transmitting information over the internet can be guaranteed to be completely secure.

10. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including fulfilling orders, maintaining business records, resolving disputes and meeting our legal and regulatory obligations.

When personal information is no longer required, we take reasonable steps to securely delete or de-identify it where appropriate.

11. Accessing and Correcting Your Information

You may contact us if you would like to request access to personal information we hold about you or ask us to correct information that is inaccurate, incomplete or out of date.

We may need to verify your identity before processing your request.

12. Marketing Communications

If you choose to subscribe to our mailing list, we may send you information about our products, new releases, special offers and other updates.

You can unsubscribe from marketing communications at any time by using the unsubscribe link included in our emails or by contacting us directly.

13. Social Media

Our website may contain links to Facebook, Instagram and other third-party websites or social media platforms.

If you choose to interact with us through these platforms, your interactions may be subject to the privacy policies and terms of those platforms.

We are not responsible for the privacy practices of third-party websites or social media platforms.

14. Privacy Complaints

If you believe that we have mishandled your personal information or have concerns about our privacy practices, please contact us using the details below.

We will take your complaint seriously and endeavour to respond within a reasonable timeframe.

If you are not satisfied with our response, you may have the right to make a complaint to the Office of the Australian Information Commissioner (OAIC).

15. Children's Privacy

Our website is not intended to knowingly collect personal information from children without appropriate consent.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services or legal requirements.

The updated version will be published on this page with the revised "Last updated" date.

17. Contact Us

If you have any questions about this Privacy Policy, how we handle your personal information, or would like to make a privacy request or complaint, please contact us:

Abide in Him Journals
Email: info@abideinhimjournals.com
Website:www.abideinhimjournals.com

We will endeavour to respond to privacy-related enquiries as soon as reasonably practicable.